Field Service Software Pricing Index: The Real Cost in 2026

If you have tried to buy field service software recently, you have likely hit the “Call for Pricing” Wall.

You browse the website, fall in love with the features, click “Pricing,” and… nothing. No numbers. Just a form asking for your email and phone number so a salesperson can “build a custom quote” for you.

This lack of transparency is the biggest frustration for business owners. How can you budget if you don’t know the price?

The Price Tag is Only 20% of the Cost.

We have done the heavy lifting for you. By analyzing user reports, Reddit community discussions, and verified market data from late 2025 and early 2026, we have cracked open the “Black Box” of enterprise software pricing. This guide reveals the estimated costs, the hidden hardware taxes, the truth about implementation fees, and the Total Cost of Ownership (TCO).

TL;DR Executive Summary

• Small Teams (1-5 Users): Expect to pay $100 – $300 per month. Stick to “Self-Serve” tools like Jobber or Housecall Pro to avoid setup fees.
• Mid-Market (5-15 Users): Expect $500 – $1,500 per month. You are entering the “Per User” license territory (FieldEdge, Simpro).
• Enterprise (15+ Users): Expect $2,000+ per month plus a $5,000+ upfront implementation fee. ServiceTitan dominates here but demands a “Platform Fee” + “Per Truck” fee.
• The Silent Killer: Credit card processing fees (Fintech) often cost more than the software subscription itself.

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Software	Best For	Starting Price	Action
Jobber ⭐⭐⭐⭐⭐ (4.9/5)	🚀 Best Overall Small to Med Business	$19 / month	Try Free Read Review
Workiz ⭐⭐⭐⭐⭐ (4.8/5)	📞 Best for Dispatch Locksmith & Garage	$29 / month	Try Free Read Review
Housecall Pro ⭐⭐⭐⭐☆ (4.6/5)	🎨 Best for Visuals Residential Sales	$49 / month	Visit Site Read Review
ServiceTitan ⭐⭐⭐⭐☆ (4.5/5)	🏢 Best for Enterprise Commercial & Heavy Service	Custom Quote	Get Demo Read Review
FieldPulse ⭐⭐⭐⭐☆ (4.5/5)	📱 Best Mobile App Easy to Use	$59 / month	Visit Site Read Review
RepairShopr ⭐⭐⭐⭐☆ (4.4/5)	💻 Best for Repair Shops IT & Electronics	Custom Quote	Visit Site Read Review
Simpro ⭐⭐⭐⭐☆ (4.4/5)	🏗️ Best for Projects Construction & Security	Custom Quote	Get Demo Read Review
Service Fusion ⭐⭐⭐⭐☆ (4.3/5)	🎧 Best for VoIP Mid-Market Service	Custom Quote	Get Demo Read Review
FieldEdge ⭐⭐⭐⭐☆ (4.2/5)	🔄 Best for QB Desktop Legacy Sync Users	Custom Quote	Visit Site Read Review
Successware ⭐⭐⭐⭐☆ (4.2/5)	📊 Best for Accounting Plumbing & HVAC	Custom Quote	Visit Site Read Review
Zoho Field Service ⭐⭐⭐⭐☆ (4.1/5)	💰 Best Budget Zoho Users	$15 / month	Visit Site Read Review
Thryv ⭐⭐⭐⭐☆ (4.0/5)	📢 Best for Marketing All-in-One CRM	Custom Quote	Visit Site Read Review
RazorSync ⭐⭐⭐☆☆ (3.9/5)	⚡ Simple Service Field Service Basics	Custom Quote	Visit Site Read Review

✅ Verified Data: Checks on Jan 29, 2026 via vendor portals.
Source: Pricing Index
(DOI/Dataset).

Disclosure: We may earn commissions. Learn more & Methodology.

Note: Entries labeled Estimated (user reports) are derived from anonymized, aggregated user-reported quotes (2025–2026) and documented in our public research dataset. Entries labeled Verified (vendor) link to official vendor sources and include a last verified date. Check our Hugging Face Research Repository.

The 3 Pricing Models Explained

Software companies generally bill in one of three ways. Knowing the model helps you predict your future costs as you grow.

Model 1: The “Tiered Bucket” (Small Business)

• Who uses it: Jobber, Housecall Pro, Workiz.
• How it works: You pay a flat monthly fee for a “Bucket” of users.
  • Example: “$169/month for up to 5 users.”
• Pros: Predictable. Easy to buy online. No setup fees.
• Cons: The jump to the next tier can be steep. If you hire your 6th user, you might have to jump to the “$349/month for 15 users” plan.

Model 2: The “Per User” Enterprise (Mid-Market)

• Who uses it: Simpro, FieldEdge.
• How it works: You pay a specific fee for every single person who logs in.
  • Example: “$125 per office user” + “$89 per mobile user.”
• Pros: You pay exactly for what you use. Granular control.
• Cons: Expensive at scale. Adding a part-time dispatcher feels like a heavy financial decision because you pay full price for their seat.
  
  Deciding between SMB ease and Enterprise power? Read our breakdown of Jobber vs Salesforce.

Model 3: The “Platform Fee + Per Truck” (Enterprise)

• Who uses it: ServiceTitan.
• How it works: A high base “Platform Fee” (e.g., $398/mo) covering the backend infrastructure, plus additional fees for every truck/technician (e.g., $125/truck).
• Pros: Includes robust infrastructure and support. Discounts often available for large fleets.
• Cons: Highest barrier to entry. Usually requires a 1-3 year contract.

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Benchmark Data: What Is “Normal” Pricing?

Use this table to see if you are being overcharged based on your team size.

Team Size	Software Tier	Setup Fee (One-Time)	Monthly Cost (Est.)	Recommended Tools
Solo (1 User)	Entry Level	$0	$49 – $69	Jobber (Core), HCP (Basic)
Small (2-5)	Growth	$0	$150 – $250	Jobber (Connect), Workiz
Growing (6-15)	Mid-Market	$0 – $2,000	$350 – $800	HCP (Max), FieldEdge
Large (15-50)	Enterprise	$5,000 – $15,000	$2,000 – $5,000+	ServiceTitan, Simpro
Massive (50+)	Custom	$20,000+	Quote Based	ServiceTitan, Salesforce

You can use our Free Tools & Calculators:

• ROI Calculator
• Contractor Hourly Rate Calculator
• Marketing Budget Calculator
• Service Truck Revenue Calculator

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Who Should NOT Buy Enterprise Software? (The “Danger Zone”)

We see this tragedy on Reddit constantly: A small HVAC shop with $200k in revenue buys ServiceTitan because “it’s the best.” Six months later, they are broke.

The 5% Rule:
Your total software spend (FSM + Accounting + Marketing tools) should never exceed 5% of your Gross Revenue.

• Scenario: You make $250,000 / year.
• Max Budget: $12,500 / year ($1,041 / month).
• The Trap: If you sign a ServiceTitan contract for $1,200/mo + $5,000 setup, you are spending nearly 10% of your revenue on software. This kills your ability to hire or buy new vans.

Who is at risk?

1. Startups (<$150k Revenue): You cannot afford the $5,000 implementation fee. Stick to Jobber or Housecall Pro.
2. Low-Ticket Trades (Window Washing, Pooper Scoopers): Enterprise tools are built for high-ticket invoices (HVAC replacements). If your average ticket is $50, the “per-ticket” cost of enterprise software will eat your margin.
3. Owner-Operators: If you are the tech, the dispatcher, and the accountant, Enterprise software will slow you down. It requires an “Admin” to manage it.

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The “Hidden Costs” No One Tells You

The monthly fee is just the tip of the iceberg. When budgeting, you must ask the sales rep about these four “Silent Killers.”

1. Implementation & Onboarding Fees

• The Cost: $2,000 – $20,000 (One-time).
• Why: Enterprise tools like ServiceTitan require a team of engineers to map your data, build your pricebook, and train your staff. They will not let you log in until this is paid.
• Negotiation Tip: This is the easiest fee to negotiate. If you sign a 2-year contract, ask them to waive or discount the implementation fee.

2. Credit Card Processing (Fintech Skim)

This is where the software companies make their real money. They act as the payment processor (Fintech).

• The Trap: “Free” software often charges 3.5% + 30¢ per transaction.
• The Math: If you bill $1,000,000 a year:
  • Rate A (2.7%): You pay $27,000 in fees.
  • Rate B (3.1%): You pay $31,000 in fees.
  • Difference: You just lost $4,000 profit—more than the cost of the software itself!
• Standard Rates: Look for 2.7% to 2.9% + 30¢. Anything above 3% is a rip-off for established businesses. (Source: Stripe Standard Pricing)

3. “Module” Upsells

• The Cost: $50 – $500/month extra.
• The Trap: You buy the “Pro” plan, but then realize you need:
  • Marketing Pro: Email automation ($200+).
  • Phones Pro: VoIP integration ($50/line).
  • Inventory: Advanced tracking ($100+).
  • These are often sold as separate “Modules.” Always ask: “Is the pricebook feature included in the base price?”

4. Annual Price Uplift

• The Cost: +5% to 10% per year.
• The Trap: Check your contract for an “Automatic Renewal with Uplift” clause. Your $1,000/mo bill will become $1,100/mo next year automatically unless you negotiate a “Price Lock.”

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The Hardware Tax: iPad vs. Android

Software doesn’t run on air. You need tablets. Many contractors buy cheap Android tablets to save money, only to pay double in replacements and frustration.

Here is the 5-Year Total Cost of Ownership (TCO) for a single technician’s device setup.

Device Type	Unit Cost	Rugged Case (Otterbox)	Data Plan (5 Years @ $30/mo)	Lifespan	Total 5-Year Cost
iPad (Standard)	$350	$80	$1,800	4-5 Years	~$2,230
iPad Pro (11″)	$800	$100	$1,800	5+ Years	~$2,700
Samsung Tab Active	$500	Included	$1,800	3-4 Years	~$2,300
Cheap Android ($150)	$150	$30	$1,800	1 Year (x5)	~$2,700

The Verdict:

• Don’t Buy Cheap: The “$150 Android Tablet” is a trap. It will break, the battery will die in 3 hours, and you will replace it annually.
• Buy the Standard iPad: It is the industry standard for a reason. Apps like ServiceTitan and Housecall Pro are “iOS First,” meaning they run smoother and crash less on Apple devices.

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Pricing Comparison of Top Platforms (2026 Data)

Disclaimer: These figures are estimated based on public data, user reports, and market research. Actual pricing requires a custom quote.

1. Jobber (Transparent & Flexible)

• Model: Tiered Buckets. No Contract.
• Core: ~$49/mo (1 User). [Verify on Official Site]
• Connect: ~$169/mo (Up to 5 Users).
• Grow: ~$349/mo (Up to 15 Users).
• Setup Fee: $0.
• Hidden Costs: Basic inventory only. Add-on costs are minimal.
• Verdict: Best for cash flow safety.

2. Housecall Pro (Growth Focused)

• Model: Tiered Buckets. No Contract.
• Basic: ~$59/mo (1 User). [Verify on Official Site]
• Essentials: ~$149/mo (1-5 Users).
• Max: ~$299/mo (Custom).
• Setup Fee: $0 (Self-serve).
• Hidden Costs: “Force” updates to higher tiers for specific features like Sales Proposals.
• Verdict: Great value for sales-heavy residential teams.

3. ServiceTitan (The Heavyweight)

• Model: Platform Fee + Per Truck. Annual Contract.
• Est. Base Price: ~$398/mo (Platform).*
• Per Truck: ~$125 – $200/mo.*
• Implementation: $3,000 – $15,000+ (Mandatory).
• Hidden Costs: Marketing Pro, Phones Pro, and Pricebook Pro are often extra.
• Source: [Aggregated User Reports 2026]

4. FieldEdge (The Desktop Legacy)

• Model: Per User License. Annual Contract.
• Est. Cost: ~$100 – $150 per user/month.
• Setup Fee: ~$4,000+ (Implementation & Training).
• Hidden Costs: Strict cancellation fees if you leave early.
• Verdict: Only worth it if you are tied to QuickBooks Desktop Enterprise.

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The ROI Calculation: Show Me the Profit

Software is an investment, not an expense. If you pay $5,000/year but make an extra $50,000, the software is free.

Here is the “Good-Better-Best” Math Scenario:

• Shop: 3-Truck HVAC Company.
• Current Software: Google Calendar + Paper Invoices.
• Average Ticket: $400 (Mostly repairs).
• Goal: Switch to Housecall Pro ($299/mo) to use Visual Sales Proposals.

The Shift:
Instead of quoting “Repair A/C: $400,” the tech now presents:

1. Bronze (Repair): $400.
2. Silver (Repair + Clean + Surge Protector): $850.
3. Gold (New System + 10 Year Warranty): $6,500.

The Result:

• If just one customer per month chooses Silver instead of Bronze, that is +$450 pure profit.
• Cost of Software: $299.
• Net Profit: +$151.

Conclusion:
You only need one upsell per month to pay for the entire software suite. Everything else (time savings, automated billing) is pure bonus.

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Contract Negotiation Tactics

Sales reps have quotas. You have leverage. Use these scripts to save thousands.

Tactic 1: The “End of Quarter” Squeeze

• When: The last week of March, June, September, or December.
• Why: Reps are desperate to hit their quarterly bonus.
• Script: “I like the software, but the implementation fee is a dealbreaker. I’m looking at Jobber because it’s free to start. If you can waive the $3,000 setup fee, I can sign today (March 30th). Otherwise, I’ll wait until next quarter.”

Tactic 2: The “Price Lock” Defense

• The Risk: Most contracts allow them to raise prices by 5-10% every year.
• Script: “I noticed the 7% annual uplift clause. I need budget certainty. I want a clause added that caps any price increase to 3% annually for the next 3 years.”

Tactic 3: The “Beta Tester” Discount

• The Play: Ask if there are any new modules (like AI dispatching) that need beta testers.
• Script: “I’m interested in the Marketing Pro module, but it’s too expensive. Are you looking for case studies? If you give me 6 months free, I’ll write a glowing testimonial and let you use my data for a case study.”

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The “Hidden Cost” Calculator

How a “$300/month” software actually costs you $1,000/month.

Cost Item	Monthly Impact
Base Subscription	$300
Additional Tech Licenses (3 x $50)	+ $150
Marketing Module Add-on	+ $200
Credit Card Fees (Processing $10k @ 2.9%)	+ $290
Hardware (3 iPads Data Plan)	+ $120
Total Real Cost	$1,060 / month

The Lesson: Do not budget based on the website price. Budget for the Total Cost of Ownership (TCO).

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Ready to Compare?

• Start Small: Read our Jobber Review for the best transparent pricing.
• Go Big: Read our ServiceTitan Review to see if the high ROI justifies the high cost.
• Test Drive: Check our guide to Free Trials & Demos.
• Deciding between SMB ease and Enterprise power? Read our breakdown of Jobber vs Salesforce.

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Data Verification Methodology

The data in this index is collected using a Public Vendor Verification protocol. Every data point (pricing, integrations, support) is cross-referenced with official vendor sources and logged with a Last Verified date. Estimated ranges are derived from anonymized, aggregated user-reported quotes and labeled accordingly.

FAQ: Field Service Pricing